Privacy Policy

This policy explains what personal information Horizontal Traders collects when you enquire about or book a vehicle, why we collect it, and how you can access or correct it.

About This Policy

This policy explains how Horizontal Traders handles personal information collected in connection with vehicle hire enquiries, bookings and rentals in Perth, Western Australia. It covers information collected through this website, by phone and email, and in person at vehicle collection and return.

Who We Are

Horizontal Traders provides vehicle and car hire services in Perth, Western Australia. Our full business identity details and contact information appear at the end of this policy.

The Personal Information We Collect

The kinds of personal information we may collect depend on how you deal with us. They can include:

• Contact information, your name, phone number, email address and postal or residential address.
• Booking information, the dates, vehicle and collection and return arrangements you request, and any notes you give us about your trip.
• Driver and identity information, driver licence details and identification presented by the hirer and any additional driver, where these are required to complete a rental.
• Payment-related information, the information needed to take payment or to hold a security deposit, where one applies.
• Rental records, the rental agreement, condition reports, and records of any incident, damage, infringement or toll associated with a rental.
• Website and device information, information your browser sends when you visit this site, such as pages viewed and general location, where such collection is enabled.

How We Collect It

We usually collect personal information directly from you, when you submit an enquiry form, phone or email us, make a booking, or complete a rental agreement in person. We may also collect information from an additional driver you nominate, and from third parties such as a road or transport authority where an infringement relates to one of our vehicles.

Cookies and Website Analytics

This website may use cookies or similar technologies to keep the site working correctly and to understand how it is used. Most browsers let you refuse or delete cookies, though some parts of a site may not work as intended if you do.

The specific analytics or measurement tools in use, if any, must be confirmed and listed here.

Why We Collect It

We collect personal information so that we can:

• respond to your enquiry and provide a quote;
• take, confirm and administer a booking;
• verify that a driver is eligible and licensed;
• prepare and manage the rental agreement, including the condition report;
• take payment and manage any security deposit;
• contact you about your booking or the vehicle;
• deal with incidents, damage, infringements, tolls or recovery of a vehicle;
• meet obligations imposed on us by law, including identifying the driver of a vehicle when a road or transport authority requires it; and
• keep proper business records.

Who We May Disclose It To

We may disclose personal information where it is necessary for the purposes above, for example to a payment provider to process a transaction, to an insurer or assessor in connection with an incident, to a roadside assistance or repair provider, to a road or transport authority in relation to an infringement or toll, to our professional advisers, or where disclosure is required or authorised by law.

The specific service providers used by Horizontal Traders must be confirmed before this section is finalised. None has been named here.

Overseas Disclosure

Whether any personal information is disclosed to recipients located outside Australia depends on the service providers the business uses. This must be confirmed, and if information is likely to be disclosed overseas, the countries where those recipients are likely to be located must be listed here where it is practicable to do so.

How We Store and Protect It

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. That includes restricting access to the people who need it to do their job, and securing physical documents and digital systems.

The specific storage arrangements and security measures in place must be confirmed and described here.

How Long We Keep It

We keep personal information for as long as it is needed for the purposes described in this policy, and for as long as we are required to keep it by law. When it is no longer needed and no longer required to be retained, we take reasonable steps to destroy or de-identify it.

Actual retention periods must be confirmed.

Accessing and Correcting Your Information

You may ask us for access to the personal information we hold about you, and you may ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before acting on a request, and we will explain our reasons if we are unable to give access or make a correction.

Making a Privacy Complaint

If you are concerned about how we have handled your personal information, contact us first using the details below so we have an opportunity to look into it and respond. If you are not satisfied with our response, you may be able to take the matter to the Office of the Australian Information Commissioner.

Changes to This Policy

We may update this policy from time to time. The current version is always the one published on this page, and the effective date is shown at the top.

Contact Us

To ask a question about this policy, request access to or correction of your information, or make a privacy complaint, contact Horizontal Traders using the details on our Contact page.