Cancellation Policy
Changing, cancelling or shortening a vehicle rental with Horizontal Traders in Perth.
On This Page
On This Page
This page sets out how changing, cancelling or shortening a booking generally works with Horizontal Traders. If your travel plans change, get in touch with our team as early as possible so we can update your reservation.
Before You Cancel
If your dates move, you may not need to cancel entirely. Contact our team to check if we can adjust your pick-up or return dates, change vehicle types, or extend your rental.
1. Changing Your Booking Dates
If your travel schedule changes, you can request a date amendment for your reservation. Date changes are subject to vehicle availability for your new dates. We recommend contacting us as soon as you know your plans have changed.
2. How to Request a Cancellation
To cancel a booking, please contact Horizontal Traders by phone or email with your name, contact details and booking reference. Cancellations are effective once confirmed by our Perth team.
3. Notice Periods
Giving early notice allows us to make the vehicle available for other drivers. Notice requirements and any applicable terms depend on your specific booking type and rental agreement.
4. Cancellation Fees and Charges
Whether a cancellation fee applies depends on the terms of your reservation. Specific fee structures, if any, will be outlined in your booking confirmation and rental agreement.
5. Refunds and Credit Notes
Where a refund or credit note is applicable following a cancellation, payments are processed back to the original payment method where practicable, subject to accounting processing times.
6. Early Returns and Shortened Hire
If you return your vehicle earlier than scheduled, please notify us as early as possible. Rental rates are based on the agreed hire period, so rate adjustments for early returns depend on your rental agreement.
7. Late Collection and No-Shows
If you are delayed in collecting your vehicle, please let us know so we can hold the vehicle for you. Unannounced delays or failure to collect a vehicle may result in the booking being marked as a no-show.
8. Cancellations by Horizontal Traders
In the rare event that Horizontal Traders is unable to provide the reserved vehicle or a suitable alternative due to unforeseen circumstances, we will contact you immediately to arrange an alternative or issue a full refund.
9. Flight Delays and Travel Disruptions
If your flight into Perth is delayed or cancelled, please contact us with your flight number so our team can update your pick-up arrangement.
10. Weather, Natural Disasters and External Events
If extreme weather or unexpected travel disruptions prevent you from travelling, contact us as soon as possible to discuss flexible options for your reservation.
11. Contacting Us About a Cancellation
For any questions or to discuss changing or cancelling your reservation, please reach out via our Contact page or call our Perth team.
