Helpful Information for Your Car Hire

How to use this section

Hiring a vehicle involves a few more moving parts than most people expect, who is allowed to drive it, what happens if plans change, what you are responsible for while the vehicle is with you, and where you can take it. We have grouped that information into the pages above so you can find what you need without reading a contract front to back.

These pages are written to help you understand how vehicle hire generally works with Horizontal Traders in Perth. They are a guide, not the agreement itself. The rental agreement you sign at collection is the document that sets out the conditions, charges and responsibilities that apply to your particular booking, so it is always worth reading before you accept the keys.

A good order to read them in

• Driver Requirements, start here if you are visiting from interstate or overseas, or if someone else will share the driving.
• Rental Conditions, a plain-English walk through collecting, using and returning a vehicle.
• Insurance Information, how damage excess and liability generally work, and what to ask before you drive away.
• Cancellation Policy, what to do if your dates move or your plans change.
• Airport & Local Areas, planning a pick-up or return around Perth and the airport precincts.
• Terms & Conditions and Privacy Policy, the formal detail behind a booking and how we handle your information.

Before you get in touch

Having a few details ready makes it much quicker for us to give you an accurate answer:

• Your dates and roughly how long you need the vehicle.
• Which vehicle type suits you, and how many people and bags you are carrying.
• Where you would like to collect and return it.
• Who will be driving, and what licence each driver holds.
• Anything unusual about the trip, long distances, regional travel, towing, or unsealed roads.

That last point matters more than people expect. Conditions can differ depending on the vehicle and where you plan to take it, so it is always best to raise it before you book rather than at the counter.